Privacy Policy

1. Introduction

Ayovex Interior ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, physical address, and any other information you voluntarily provide when filling out our contact or quote request forms.
• Project Information: Details about your interior design project, including service preferences, site visit dates, and design requirements.
• Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
• Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services.
• To respond to your inquiries, quote requests, and service appointments.
• To schedule and manage site visits and consultations.
• To communicate with you about projects, updates, and promotional offers.
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our business (e.g., payment processors, hosting providers), subject to confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your personal data.
• The right to object to or restrict the processing of your data.
• The right to data portability.
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and Google Maps. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@ayovexinterio.co.za
• Email: customerservice@ayovexinterio.co.za
• Phone: +27 84 424 6611
• Head Office Address: 53 Adelaide Tambo Drive, Durban North, 4051
• Business Address: 12 Philani Khuzwayo Road, Durban